For immediate release: April 11, 2023
Media contact:
Tim Martindale, Gallatin County 911 Director
406-582-2092
tim.martindale@gallatin.mt.gov
Gallatin County 911 Releases 2022 Annual Report, Celebrates National Public Safety Telecommunicators Week
April 9-15 is 911 Dispatcher Appreciation Week in Gallatin County and the perfect time to highlight all the incredible work our dispatch center staff does for our community.
The Gallatin County 911 annual report for 2022 highlights the activities and accomplishments of Gallatin County 911, operations, systems and records division last year.
The 2022 annual report shows that Gallatin County dispatchers processed 152,829 incoming calls, a 4.77% decrease from the previous year. However, the 2022 total was 1.22% higher than the five-year average of calls.
“We’ve seen several factors contribute to the decrease in calls being processed by our staff,” said Gallatin County 911 Director Tim Martindale. “Throughout the year, we’ve made an effort to educate the community on when to call 911 and when not to. We’ve also invested in the PulsePoint app to encourage the community to be part of our solution in responding to calls. Along those same lines, several of our law enforcement partners are investing in online reporting tools, this would directly contribute to the number of calls coming into our center going down.”
In addition to statistics on calls and 911’s budget, the report also highlights accomplishments of the staff, including launching an online records request portal, taking part in the implementation of a mobile mental health crisis team, lifesaver awards, and numerous trainings completed by staff.
“I could not be prouder of the commitment and excellence that our staff exudes,” Martindale said. “Like any organization, there are times where we fall short, but with this staff, we pick ourselves up, take ownership and move forward.”
Click here to see the entire report.
Gallatin County 911 continues to look for quality dispatchers. Click here to see our current job openings and apply to join our team.
In conjunction with National Public Safety Telecommunicators Week, the Gallatin County Commission proclaimed April 9-15 as 911 Dispatcher Appreciation Week in our area.
“The Gallatin County Commission honors the staff of the Gallatin County 911 Dispatch Center for their service and sacrifice, which make all of the communities in our county better and safer places to live, work and play.”
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